Terms of Service

Last Updated: December 19, 2025

1. Service Description

11 Plus Practice ("the Service") provides online practice questions, study materials, and progress tracking tools for students preparing for the 11 Plus grammar school entrance examination.

The Service includes access to practice questions, progressive hints, step-by-step solutions, daily challenges, streak tracking, and progress analytics for the exam section(s) you have purchased.

2. Payment Terms

Price: Access to all 11 Plus subjects (Maths, English, Verbal Reasoning, and Non-Verbal Reasoning) is priced at £29 (GBP) for a one-year period from the date of purchase.

Merchant of Record: All payments are processed by Polar.sh, our Merchant of Record. Polar.sh handles all payment processing, tax calculations, VAT compliance, and invoicing. By making a purchase, you agree to Polar.sh's terms and conditions.

Payment Methods: We accept major credit cards and debit cards through Polar.sh's secure payment gateway.

Access Duration: Purchased access is valid for 365 days from the date of purchase. Access automatically expires after this period.

No Refunds: All sales are final. Due to the digital nature of our service and the immediate access granted upon purchase, we do not offer refunds except as required by applicable law.

Free Trial: Two topics per exam (Mixed Problem Solving and Vocabulary) are available for free to all registered users. No payment is required to access free topics.

3. User Conduct

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Share your account credentials or purchased access with others
  • Copy, reproduce, distribute, or publicly display any part of the Service without our written permission
  • Attempt to reverse engineer, decompile, or extract the source code of the Service
  • Use automated systems (bots, scrapers) to access or download content from the Service
  • Upload, transmit, or distribute any viruses, malware, or harmful code
  • Interfere with or disrupt the Service or servers connected to the Service
  • Violate any applicable laws or regulations while using the Service

4. Content Ownership

All content provided through the Service, including but not limited to practice questions, solutions, hints, explanations, images, and software, is owned by 11 Plus Practice or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial use during your subscription period.

User-Generated Content: Your answer selections, progress data, and bookmarks remain your property. By using the Service, you grant us a license to use this data to provide and improve the Service.

5. Disclaimers and Limitation of Liability

No Guarantee of Results: While we strive to provide high-quality practice materials, we make no guarantees about your performance on the actual 11 Plus examination. Your results depend on many factors beyond our control.

Service Availability: The Service is provided "as is" and "as available." We do not guarantee that the Service will be uninterrupted, error-free, or completely secure. We reserve the right to modify, suspend, or discontinue the Service at any time.

Limitation of Liability: To the maximum extent permitted by law, 11 Plus Practice shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

In no event shall our total liability to you for all damages exceed the amount you paid for the Service in the twelve months prior to the claim.

6. Account Termination

Your Right to Terminate: You may stop using the Service at any time. Note that stopping use does not entitle you to a refund.

Our Right to Terminate: We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms or engaged in fraudulent or illegal activity.

Upon termination, your right to access and use the Service will immediately cease, and we may delete your account and associated data.

7. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last Updated" date.

Your continued use of the Service after changes to the Terms constitutes your acceptance of the updated Terms.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact Information

If you have any questions about these Terms, please contact us at support@11plusquestions.com.

10. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and 11 Plus Practice regarding the use of the Service and supersede any prior agreements.