How Can We Help?

Find answers to common questions or get in touch with our support team

Email Support

Get help from our team

Send us an email and we'll get back to you as soon as possible.

FAQ

Quick answers below

Browse our frequently asked questions for instant answers.

Response Time

Fast support

We respond to every email as soon as possible.

Every message gets a personal reply

Frequently Asked Questions

Account & Access

How do I create an account?

Click "Sign Up" in the top navigation or on the landing page. You'll need to provide an email address and create a password. Once registered, you can access the free topics immediately.

I forgot my password. How do I reset it?

Click "Log In" and then "Forgot Password" on the login page. Enter your email address and we'll send you a password reset link.

How long do I have access after purchasing?

Your access is valid for exactly 365 days (1 year) from the date of purchase. It ends automatically — there is no auto-renewal and nothing further to cancel.

What subjects are included in my purchase?

One purchase at £29 gives you full access to all four 11 Plus subjects: Maths, English, Verbal Reasoning, and Non-Verbal Reasoning for a full year.

Practice & Questions

How many questions are available?

We have 1,000+ practice questions covering Maths, English, Verbal Reasoning, and Non-Verbal Reasoning, all matching the style and difficulty of GL Assessment papers.

Are the questions official past papers?

Our questions are created to match the style and difficulty of official GL Assessment 11 Plus papers, but they are not official past papers.

How do hints work?

Each question has up to 3 progressive hints. Start with Hint 1 for general guidance, then use Hint 2 and 3 if needed for more specific help.

Can I bookmark questions for later?

Yes! Click the bookmark icon on any question to save it. Access your bookmarks from your Progress page.

What are daily challenges?

A new curated question is released every day. Complete challenges to build your streak and compete with yourself!

Payment & Billing

What payment methods do you accept?

We accept all major credit and debit cards through Polar.sh, our secure payment processor.

Is payment secure?

Yes! All payments are processed by Polar.sh, a certified Merchant of Record. We never store your payment details.

Can I get a refund?

Our purchase and refund terms are set out in our Terms of Service. We recommend trying the two free topics first so you can be confident before you buy.

Do you offer student discounts?

Our pricing is already parent-friendly at £29 for all four subjects for a full year. We occasionally run promotions.

Will I be charged automatically after one year?

No, this is NOT a subscription. It's a one-time payment for 1 year of access. No automatic renewals or hidden charges.

Technical Support

Some maths symbols or diagrams aren't displaying properly. What should I do?

Try refreshing the page. If the issue persists, clear your browser cache or try a different browser. Contact support if problems continue.

Can I use the platform on mobile?

Yes! Our platform is fully responsive and works on phones, tablets, and computers. For the best experience, we recommend using a tablet or computer.

My progress isn't saving. What should I do?

Make sure you're logged in and have a stable internet connection. If the problem persists, contact support with details about when it happened.

Which browsers are supported?

We support all modern browsers: Chrome, Firefox, Safari, and Edge (latest versions). For best experience, keep your browser updated.

Still Need Help?

Can't find what you're looking for? Our support team is here to help!